Welcome to Thecodemarket: a platform where one can buy code sets and templates. Thecodemarket is a smart source code marketplace, the rules apply to all the users the same.
All the products listed to sell on Thecodemarket are digital products and cannot be returned, so all refund requests are processed with that in mind. 

Before you request a refund

If you are sure that one or more claims described on the product page are false, buyers need to contact support and describe the problem with the product in detail.

Request a refund from TheCodemarket Support

 Please notice that the payment fee cannot be refunded. The list below contains the circumstances in which we would grant refund.
Product is not working as described, or the source code is missing. Product support is not provided

Arbitration of disputes by TheCodeMarket

TheCodeMarket support team will investigate the circumstances  when the buyer contact TheCodeMarket and providing the supporting evidence for their claim. We will make a decision based on all the information supplied . The decision taken by TheCodeMarket team is final and binding for both parties of the dispute.

After your refund request got approved

We are doing our best to make the transactions as seamless as possible for refunds. Depending on the payment method, refunds may take some time to appear on your credit cards balances. Most refund requests get processed within seven days of approval, but refunds for purchases made using international payment methods might take longer.